shipping
All items are packaged with care and are shipped out within 3 - 5 days.
At the moment all orders are sent as registered shipments using Correos, the Spanish postal service. If you would like expedited shipping we use Correos Express and other courier services, please drop us a line with your order and shipping details and we will quote direct.
Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs or the postal service.
Delivery times using standard service (estimated working days)
- USA 10 - 15 days
- Spain 3 - 10 days
- Canada 15 - 30 days
- United Kingdom 7 - 10 days
- Europe 7 - 10 days
- Far East 10 - 15 days
- Rest of the world 30 - 60 days
These estimates can vary. If you're ordering a gift, especially during the winter gift giving season, then please order in plenty of time to avoid disappointment.
If you have any problems with your purchase please contact us within 24 hours of delivery.
We do not accept exchanges or cancellations. Please message us before you make your purchase if you have any queries - we are happy to help.
Conditions of return
If for some reason the purchase needs to be returned, the buyer is responsible for tracked return shipping costs and the purchase must be returned within 14 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Conditions of return
If for some reason the purchase needs to be returned, the buyer is responsible for tracked return shipping costs and the purchase must be returned within 14 days of delivery. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If in the rare case a purchase arrives damaged, please contact us immediately within 24 hours of delivery. Please also send us images of the damaged items, the box and its address label. In such a case we will refund or re-send your damaged product.